FAQ

QUESTIONS AND ANSWERS

We request ask that you remove your old bulbs before opening the new ones so that you can check to ensure you have the right fitting before opening the new packaging. (Most of our bulbs are sent out in clear packaging, so it is easy to see if they are the correct fitting without needing to open the box.)

If you notice you have the wrong bulb fitting at this stage, the bulbs can be easily returned to us for a refund or exchange without any problem.

Easy Returns

We hope you’ll be very happy with your new Autobulbs purchase. However, if for any reason you need to return the item, we’ve listed everything you’ll need to know right here. If you need further advice please contact us.

Yes, you can return an item as long as it’s in an unopened, unused condition. Please inform us via email if you would like to make a return. If your return request is accepted you will need to return the item to us within 14 working days. Returns after this time may not be accepted.

When you receive your item we always recommend that you check your existing bulbs before opening your new product to ensure you have the correct fitment. If you’ve ordered the wrong type of bulb for your vehicle, you can return it to us within 30 days of dispatch (that’s 60 days for all orders outside of SA).We ask that you return the product in an unopened condition.

Autobulbs

9 Monza Close

Kyalami Business Park

Kyalami

1685

Attention: Returns Department

We accept returns made within 30 days of the order being dispatched in SA. Outside SA we will accept returns within 60 days of the order being dispatched. Any refunds will be completed within 30 days of the cancellation of the contract.

Yes, if the item is returned to us unopened and unused we will happily exchange the item. Once we receive the original item back,we will dispatch the exchanged item the same working day.

We will only refund the postage costs if you return the bulbs to us because of an error on our part. Upon receipt of the returned item we will refund the postage costs.

For added peace of mind you’ll get a FREE 12 month warranty with any product* bought from Autobulbs via the website or over the phone.

All of our bulbs are Original Equipment, which means you getting a product that’s created by the original manufacturer of the part you’re replacing/improving. That’s why we’re confident the bulbs you purchase from us will give you years of use as we only sell products we are confident in ourselves.

We understand there’s nothing worse than buying something only for it to develop a fault within weeks of use, with our 12 month warranty those worries are eliminated and best of all its free!

If your Autobulbs purchase becomes faulty within 12 months from the date you placed an order with us we’ll happily replace the item for you. Please contact us if this is the case and we’ll be able to assist you.

*excluding the Philips Racing Vision and OSRAM Night Breaker Laser ranges.